HOW LONG DOES IT TAKE?
These plant hangers are ‘made to order’, so please allow up to 3 working days for processing and manufacturing, bulk orders will take longer. We can only start once we’ve received payment. If you need your order in a rush, please contact us on email@example.com and we will try our best to accommodate you.
WHERE TO AND HOW MUCH?
The courier delivers throughout South Africa at a cost of R80 per parcel, and R40 per parcel delivered through the Post Office. Orders over 1kg will cost more. If your order is over R700, we’ll ship it to you for free.
WHEN WILL IT GET HERE?
Please allow 2 to 3 working days for courier shipping from the time your order has been created and 3-5 days for Post Office shipping. As soon as your parcel has been dispatched you will receive an email with your tracking number.
WHAT KIND OF ADDRESS DO YOU NEED?
Please supply a physical address, not postal box, for all shipping within South Africa.
CAN I COME COLLECT?
Our studio is in Glencairn, Cape Town, so if you’re based in the area feel free to select ‘collection’ as your shipping option. We’ll let you know once your order has been completed and ready for you to collect.
If you’re unhappy with your purchase contact us within 2 weeks of receiving it and we will swap the item for store credit. The purchase price is the amount you paid for the product and does not include any delivery costs.
All products are returnable, excluding:
– Special orders
– Custom-made plant hangers
– Any products bought on sale
– Products being returned must be unused, unworn, undamaged and properly protected.
– We don’t accept any returns after the 2 week grace period.
– You will need to pay for postage when returning the item.
– We recommend using registered mail, as we are not liable for any items lost in the post. Or you can contact us to arrange collection with our couriers at R80 one way.
HOW IS MY ORDER PACKAGED?
All plant hangers are packaged in tissue paper and tied with rope, and sealed in a padded envelope.
I BOUGHT A GIFT FOR SOMEONE. CAN I SHIP IT DIRECTLY TO THEM?
Yes, provide us with their shipping address and give us their name in the comment box when placing your order. And, we won’t include an invoice in their parcel.
HOW DO I GO ABOUT GETTING A CUSTOM MADE PIECE?
Feel free to contact us on firstname.lastname@example.org and we can set up an appointment to meet and chat about your dream macrame piece. We are happy to consider pieces from swing rope for Marriage Swings, Wedding Arches, Wall Hangings, Yoga Mat Straps, Keyring Tassels, and much more.
*Margery&Mae reserves the right to say no to any commission orders for whatsoever reasons arising.